Shipping policy

Who We Are

Perfume Shop ("we," "us," or "our") operates the website www.perfumeshop.us (the “Site”). We are committed to providing you with a seamless and transparent shipping experience, ensuring convenience and satisfaction every step of the way.

Shipping Costs

  • Free Shipping: We offer Free Shipping on all orders within the United States.

Shipping Range

  • Delivery Area: We currently offer shipping within the United States.
  • Future Expansion: We are exploring options for expanding our delivery areas in the future.

Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday).
  • Cut-off Time: Orders placed before 5:00 PM (GMT-05:00 Central Standard Time) will be processed on the same business day. Orders placed after the cut-off time will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders generally arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable shipping carriers such as DHL, FedEx, and USPS for all shipments.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor the progress of your package.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery, and we will assist you in resolving the issue.
  • Lost Orders: If your order is lost in transit, please contact us immediately, and we will assist you in locating it or provide a resolution.

Returns

For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about our Shipping Policy, please don’t hesitate to reach out to us:

  • Email: support@perfumeshop.us
  • Phone: +1 216 483 4041
  • Address: 6231 Meredith Ln, Amarillo, Texas 79118, United States
  • Hours: Monday to Friday - 9:00 AM to 5:00 PM (CST). We typically respond to inquiries within 24 hours.