Return and Refund Policy

Thank you for shopping with Perfume Shop. We are committed to ensuring a smooth and transparent return and refund process. Please review the following guidelines for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

• Email: support@perfumeshop.us
• Phone: +1 216 483 4041
• Address: 6231 Meredith Ln, Amarillo, Texas 79118, United States

Policy Overview

• Return Period: 30 days from the delivery date
• Refund Processing Time: 7 business days from receipt of the returned item
• Return Shipping Costs: Covered by the customer unless the product is defective, incorrect, or damaged
• Cancellation Policy: You can cancel your order within two hours of purchase. If the order has already been shipped, please follow the return instructions below.

Return Conditions

We accept returns under the following conditions:

• Return Window: Items must be returned within 30 days of delivery.
• Item Condition: Must be unused, in original packaging, with all tags attached.
• Proof of Purchase: A receipt or order confirmation is required.
• Non-Returnable Items: Custom or personalized items, and hygiene products (e.g., undergarments, opened perfumes) unless unopened and unused.

Return Instructions

To initiate a return, follow these steps:

1. Contact Customer Service – Email support@perfumeshop.us with your order number, reason for return, and any applicable photos.
2. Return Authorization – We’ll provide you with a Return Authorization Number (RAN) and instructions.
3. Prepare the Package – Safely pack the item with all original packaging and tags. Attach the return authorization form.
4. Ship the Item – Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the product is defective or incorrect.

Return Shipping Address:

Perfume Shop
6231 Meredith Ln,
Amarillo, Texas 79118,
United States

Refund Policy

• Refund Approval: We will notify you within 7 business days after inspecting your return.
• Refund Processing: If approved, refunds will be issued to your original payment method within 7 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed.

Exchange Policy

• Defective or Incorrect Items: If your item is defective or incorrect, contact us within 14 days of delivery, and we will cover the return shipping costs.
• Size Exchanges: If you ordered the wrong size, follow the return process and place a new order for the correct size. Unfortunately, we do not offer direct size exchanges.

Exceptions & Special Cases

• Defective or Damaged Items: Contact us within 48 hours if your item arrives damaged or defective. We’ll arrange for a return and provide a replacement or full refund at no cost to you.
• Incorrect Product Received: If you receive an incorrect product, we’ll cover the return shipping and send you the correct item.
• Lost Packages: If your package does not arrive within the estimated timeframe, please contact us. We will initiate an investigation with the shipping carrier. If the package is confirmed lost, we will offer a replacement or refund.

Processing Times

• Return Window: Must be initiated and shipped within 30 days of receiving the item.
• Inspection Period: We’ll inspect returns within 7 business days of receipt.
• Refund Issuance: Processed within 7 business days of approval.

Contact Information

For assistance, reach out to us at:

• Email: support@perfumeshop.us
• Phone: +1 216 483 4041
• Address: 6231 Meredith Ln, Amarillo, Texas 79118, United States