FAQ

Q1. How do I place an order?

To place an order:

  1. Browse our website and select the products you’d like to purchase.
  2. Add them to your cart.
  3. Proceed to checkout, enter your shipping and payment details, and confirm your order.
  4. Once completed, you’ll receive an order confirmation email with all the details.

Q2. What payment methods do you accept?

We accept the following payment methods:

  • Shopify Payments (Credit and Debit Cards)
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

Q3. How can I track my order?

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking link provided in the email or by visiting our Order Tracking page.

Q4. Do you offer free shipping?

Yes, we provide free standard shipping within the United States with no additional fees at checkout.

Q5. How long will it take for my order to arrive?

  • Processing time: Orders are processed within 1–2 business days.
  • Shipping time: Delivery typically takes 5–7 business days after dispatch, depending on your location.

For more details, please refer to our Shipping Policy.

Q6. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding to other regions and will update you as soon as international shipping becomes available.

Q7. Can I cancel or modify my order after placing it?

Once an order is confirmed, we cannot guarantee cancellations or changes due to our quick processing times. However, please contact us immediately at support@perfumeshop.us, and we’ll do our best to assist.

Q8. Can I return an item if I change my mind?

Yes, we accept returns within 30 days of receipt, provided the item is unused and in its original packaging. To initiate a return:

  1. Contact us at support@perfumeshop.us or through our Contact Us page.
  2. Return the item using a tracked service.

Please note, you will be responsible for return shipping costs.

Q9. How long will it take to receive a refund?

Refunds are processed within 7 business days of receiving the returned item. Depending on your bank, it may take a few extra days for the refund to reflect in your account.

Q10. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us immediately at support@perfumeshop.us with your order details and photos of the issue. We’ll arrange a replacement or refund, including return shipping if necessary.

Q11. Do you offer exchanges?

We do not offer direct exchanges. If you need a different size (ml) or fragrance, please return the item and place a new order. Please refer to our Exchanges Policy.

Q12. Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we’ll do our best to update the address. Contact us promptly at support@perfumeshop.us with your updated details.

Q13. How do I contact customer service?

For any inquiries, please reach out to us via:

Our team is available Monday to Friday, 9:00 AM to 5:00 PM, and we aim to respond to all inquiries within 24 hours.

  • Free Shipping

  • 30 Day Returns

  • Secure Payments

  • Money Back Guarantee

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