Frequently Asked Questions (FAQs) – Perfume Shop

Welcome to our FAQ section. Here you’ll find answers to the most common questions about our perfumes, ordering process, shipping, and returns. If you still need help, please contact our customer support team at support@perfumeshop.us.

1. Are your perfumes authentic?

Yes. All products sold on Perfume Shop are part of our exclusive private-label collection. Each fragrance is carefully developed and manufactured by trusted perfumers to meet high quality and longevity standards. We do not sell imitations or unauthorized replicas.

2. How long does shipping take?

All orders are processed within 1–2 business days. Delivery within the United States typically takes 5–7 business days depending on your location. You’ll receive a tracking number once your order has shipped.

3. What shipping carriers do you use?

We partner with reliable carriers such as UPS, FedEx, and USPS to ensure your order arrives safely and on time.

4. Can I return or exchange my order?

We accept returns or exchanges only for incorrect, defective, or damaged items. Returns must be requested within 30 days of delivery. Please refer to our Return & Refund Policy for full details.

5. What if my perfume arrives damaged?

In the rare case your item arrives damaged, please contact us immediately at support@perfumeshop.us with your order number and photos of the damaged package. We’ll arrange a replacement or refund promptly.

6. What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed securely through Shopify Payments.

7. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can use this link anytime to monitor your delivery status.

8. Do you ship internationally?

Currently, Perfume Shop ships across the United States only. We are working on expanding our shipping options to international destinations soon.

9. How can I cancel or modify my order?

Orders can be modified or canceled within 12 hours of purchase as long as they haven’t been processed or shipped. Please email us immediately at support@perfumeshop.us with your order details.

10. How long does the fragrance last?

Our perfumes are crafted as Eau de Parfum or Parfum Intense concentrations, which typically last between 6–10 hours depending on your skin type, environment, and application technique.

11. How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight or heat sources. Avoid storing it in bathrooms where humidity can affect the fragrance quality and longevity.

12. Do you offer gift packaging?

Yes. We offer elegant, brand-packaged perfume boxes that make our perfumes perfect for gifting. You can also add a personalized note at checkout.

13. How can I contact customer service?

You can reach us by email at support@perfumeshop.us or by phone at +1 913 382 5110. Our team is available Monday–Friday, 9:00 AM – 5:00 PM CST.

14. Where are you located?

Perfume Shop is based in Shawnee, Kansas, United States. All orders are processed and shipped from our U.S. facility.

15. Can I receive promotional updates?

Yes! Subscribe to our newsletter to receive exclusive offers, new product announcements, and fragrance tips. You can unsubscribe anytime via the link provided in our emails.

If your question isn’t listed here, don’t hesitate to contact our support team at support@perfumeshop.us — we’re happy to help.