1. Are your perfumes authentic?
Yes, all fragrances sold at Perfume Shop are original and authentic. We source our products directly from authorized distributors and reputable suppliers.
2. Do you sell testers or used products?
No, we only sell brand-new, unused, factory-sealed items. We do not sell used or tester bottles unless specifically marked and described as such.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States, with no minimum purchase required.
4. How long does shipping take?
Orders are processed within 1–2 business days. After dispatch, delivery takes 4–5 business days. For full details, please visit our Shipping Policy: https://perfumeshop.us/pages/shipping-policy
5. Do you ship internationally?
No, at this time we only ship to addresses within the United States.
6. Can I change or cancel my order after placing it?
If you need to cancel or change your order, please contact us within 2 hours of placing it. Once an order is processed or shipped, changes cannot be guaranteed.
7. What is your return policy?
We accept returns of unopened, unused items within 14 days of delivery. Products must be in original packaging and in sellable condition. For complete return instructions, visit: https://perfumeshop.us/pages/return-refund-policy
8. What should I do if I receive the wrong or a damaged item?
Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
9. How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are processed to your original payment method within 6 business days. Refund timelines may vary depending on your payment provider.
10. How can I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. You can use this number to track your package through the carrier's website.
11. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. For details, see our Payment Policy: https://perfumeshop.us/pages/payment-policy
12. Is it safe to shop on your website?
Yes. Our website is secured with SSL encryption, and all payments are processed via trusted and secure third-party gateways. We do not store your card information.
13. Do you charge sales tax?
Applicable sales tax will be calculated at checkout based on your shipping address and local tax laws.
14. How do I contact customer support?
We’re here to help. You can reach our support team during business hours:
Email: support@perfumeshop.us
Phone: +1 913 3825110
Address: 7129 Park Street, Shawnee, Kansas 66216, United States
Contact Page: https://perfumeshop.us/pages/contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM CST
