Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM CST
📧 Email: support@perfumesshop.us
🏢 Address: 7129 Park Street, Shawnee Kansas 66216, United States
📞 Phone: +1 2456 893567
Orders & Products
Q: Are your perfumes original?
Yes, all our perfumes are 100% authentic and sourced from trusted suppliers. We do not sell imitations, testers, or replicas.
How do I place an order?
Simply browse our collection, add your desired perfumes to your cart, and proceed to checkout. Follow the on-screen steps to complete your order securely.
Can I modify or cancel my order after placing it?
If your order has not yet shipped, we may be able to make changes or cancel it. Please contact us as soon as possible at support@perfumesshop.us
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States—no minimum required.
How long does delivery take?
Shipping typically takes 8 to 10 business days from the date your order is processed.
Do you ship internationally?
No. Currently, we only ship within the United States.
Can I track my order?
Yes! Once your order ships, you will receive an email with tracking information so you can monitor your package.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All payments are securely processed.
Is it safe to shop on your website?
Absolutely. Our website uses industry-standard SSL encryption to protect your information.
Returns & Refunds
What is your return policy?
You may return any eligible item within 14 days of delivery. The item must be unopened, unused, and in its original packaging.
How do I initiate a return?
Email us at support@perfumesshop.us with your order number and reason for return. We'll provide you with return instructions.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.
Who pays for return shipping?
Customers are responsible for return shipping unless the product arrived damaged or the wrong item was sent.
Product Info
How should I store my perfume?
Store your perfumes in a cool, dry place away from direct sunlight and heat to preserve the fragrance quality.
Can I request a specific scent if it's not listed?
We are always looking to expand our offerings! Please reach out and let us know which fragrance you're looking for—we may be able to help