At Perfume Shop, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we’re here to make things right. Please read our return and refund policy carefully to understand your options https://perfumeshop.us.
1. Return Eligibility
We accept returns of unused, unopened items in their original condition and packaging within 14 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include all original accessories and inserts
- Have proof of purchase (e.g., order number or email receipt)
Important: We cannot accept returns of used perfumes, opened bottles, or items with tampered seals due to hygiene and safety concerns.
2. How to Request a Return
To initiate a return, please contact our customer service team within 14 days of delivery:
Email: support@perfumeshop.us
Phone: +1 913 3825110
Contact Form: https://perfumeshop.us/pages/contact
Please include the following in your request:
- Order number
- Reason for return
- Clear photos of the product (if damaged or incorrect)
Once your return is approved, we will provide return instructions and the return shipping address.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was:
- Damaged during transit
- Defective upon arrival
- Incorrectly shipped by us
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.
4. Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 6 business days, depending on your bank or credit card provider.
Note: Shipping charges from your original order are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct product exchanges. If you would like a different item, please initiate a return and place a new order.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue.
We will send a replacement or issue a full refund at no additional cost.
7. Non-Returnable Items
The following items are not eligible for return:
- Opened or used fragrances
- Items not in their original condition
- Clearance or final sale items
- Items returned after 14 days
8. Contact Us
If you have any questions or need help with a return, please contact our support team:
Email: support@perfumeshop.us
Phone: +1 913 3825110
Address: 7129 Park Street, Shawnee, Kansas 66216, United States
Contact Page: https://perfumeshop.us/pages/contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM CST
