Louis Vuitton Imagination White

At Perfume Shop, we’re committed to delivering your favorite fragrances quickly, securely, and affordably. This Shipping Policy outlines everything you need to know about how and when your order will ship.

1. Shipping Locations
We currently ship only within the United States.
Please note: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Order Processing & Handling Time
All orders are processed and shipped within 1–2 business days (excluding weekends and holidays).
Orders placed after 2:00 PM CST are processed the following business day.
During peak periods, processing may take an additional 1–2 business days.

3. Delivery Time & Shipping Rates
Once shipped, orders are delivered within 4–5 business days via USPS, UPS, or FedEx.

Shipping Cost: Free on all orders
Estimated Delivery Time: 4–5 business days

Delivery times are estimated and may vary due to weather, carrier delays, or unforeseen events.

4. Free Shipping Offer
All U.S. orders ship for free—no minimum purchase required.
No code is needed—free shipping will be applied automatically at checkout.

5. Order Tracking
You will receive a shipping confirmation email with tracking details once your order is dispatched.
Track your shipment anytime via the carrier’s website or contact us at support@perfumeshop.us.

6. Lost, Delayed, or Stolen Packages
If your tracking shows “Delivered” but you haven’t received your order:

• Check around your delivery location or with neighbors
• Wait 24 hours in case of a delayed scan
• Contact the carrier directly
• Still missing? Email us within 3 business days at support@perfumeshop.us

Please note: Perfume Shop is not responsible for lost or stolen packages confirmed as delivered by the carrier.

7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damaged item and packaging

We’ll arrange a replacement or issue a refund as per our Return & Refund Policy: https://perfumeshop.us/pages/return-refund-policy

8. Address Errors
Customers are responsible for providing a correct shipping address.
If your order hasn’t shipped yet, contact us immediately at support@perfumeshop.us to correct it.
If the order has already shipped, we cannot guarantee rerouting or refund.

9. Delays Due to External Factors
Perfume Shop is not liable for delays caused by:

• Weather or natural disasters
• Shipping carrier disruptions
• Government restrictions or unforeseen circumstances
• We always aim to keep you informed of any issues impacting your delivery.

10. Contact Us
For any questions about shipping or your order status:

Email: support@perfumeshop.us
Phone: +1 913 3825110
Address: 7129 Park Street, Shawnee, Kansas 66216, United States
Contact Page: https://perfumeshop.us/pages/contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM CST

At Perfume Shop, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we’re here to make things right. Please read our return and refund policy carefully to understand your options https://perfumeshop.us.

1. Return Eligibility
We accept returns of unused, unopened items in their original condition and packaging within 14 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include all original accessories and inserts
• Have proof of purchase (e.g., order number or email receipt)

Important: We cannot accept returns of used perfumes, opened bottles, or items with tampered seals due to hygiene and safety concerns.

2. How to Request a Return
To initiate a return, please contact our customer service team within 14 days of delivery:

Email: support@perfumeshop.us
Phone: +1 913 3825110
Contact Form: https://perfumeshop.us/pages/contact

Please include the following in your request:

• Order number
• Reason for return
• Clear photos of the product (if damaged or incorrect)

Once your return is approved, we will provide return instructions and the return shipping address.

3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was:

• Damaged during transit
• Defective upon arrival
• Incorrectly shipped by us

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.

4. Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 6 business days, depending on your bank or credit card provider.

Note: Shipping charges from your original order are non-refundable unless the return is due to our error.

5. Exchanges
We currently do not offer direct product exchanges. If you would like a different item, please initiate a return and place a new order.

6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue.

We will send a replacement or issue a full refund at no additional cost.

7. Non-Returnable Items
The following items are not eligible for return:

• Opened or used fragrances
• Items not in their original condition
• Clearance or final sale items
• Items returned after 14 days

8. Contact Us
If you have any questions or need help with a return, please contact our support team:

Email: support@perfumeshop.us
Phone: +1 913 3825110
Address: 7129 Park Street, Shawnee, Kansas 66216, United States
Contact Page: https://perfumeshop.us/pages/contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM CST